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Delivering Performance Feedback

The potential for organizational improvement, whether in productivity, customer service, or innovation, relies on the performance management of the organization's employees. For the organization to succeed, performance feedback must be done in ways that have value to the employees, ways that motivate them to voluntarily contribute their best to the work effort.

In Delivering Performance Feedback participants not only learn innovative feedback techniques, they also have the opportunity to discuss and practice what they learn through an integrated set of small-group activities and peer discussions. In this intense two-hour session participants will focus on:

A manager's responsibility to manage
The critical importance of ongoing feedback
The employees' need to understand how their responsibilities relate to organizational goals
The clear and consistent delivery of formal and informal performance feedback
Navigating difficult conversations

Key Topics

Why manage performance?
The difference between performance management and performance appraisal
Obstacles to managing performance
Aligning organization and employee goals
Providing continuous feedback
Conducting productive feedback sessions
Ineffective evaluation techniques to avoid
Planning and writing the performance appraisal
Dealing with the problem performer
Delivering effective constructive feedback